Support

Write to support@allclays.com about a problem, a question, or a Layout that's wrong. Every message is read, but no response time is promised.

• To report a Layout that's wrong, or that breaks the Terms' content policy, use Report a problem on its page on the web or its screen in the app. Every Report is read, but no response time is promised.
• To stop seeing a publisher's Community Layouts at every club, use Hide Layouts from this publisher on one of them. Neither of you learns who the other is.
• To see their Layouts again, find the Layout you hid them from under Hidden publishers, on the Account page on the web or the Account tab in the app, and choose Show again.

• To add a friend, open the link of their Friend code, or point your phone's camera at its QR code, and choose Add friend. Yours is under Friend code and friends, on the Account tab in the app or the Account page on the web.
• If your Friend code reached people it shouldn't, choose Replace code beside it, and the old one stops working. Your friends stay your friends.
• To end a friendship, choose Unfriend on the friend. Block, beside it, also stops them adding you again from any Friend code. They won't be told.
• To unblock someone, find them under Blocked, on the friends page on the web, and choose Unblock.
• What friends see: your display name, the Rounds you shoot together, and your Completed Rounds with your own results, as the Privacy Policy says.
• To keep your Rounds from friends, turn Friends see my Rounds off on the friends screen in the app or the friends page on the web. To keep one Round from them, choose Hide from friends on your card on the Round's page, in the app or on the web. It still counts in your own statistics.

• A code works for 10 minutes, and only once.
• If the email doesn't arrive, look in your spam or junk folder, then ask for a new code.

• In the app: open the Account tab and tap Delete Account.
• On the web: sign in, open Account from the Account menu at the top of any page, and choose Delete Account.
• Either way, we email a fresh code to your address to make sure it's you. Enter it, read what deletion keeps, and confirm. Your Account is deleted at once.

What's deleted: your Account, profile and sign-in method, your sessions, your Drafts, any Rounds in progress, your upload problem records, your Notify me and the publishers you've hidden. Drafts you started for a club are deleted too, though the club's Staff share them. Your friends, your Friend codes and the people you've blocked are deleted, and Rounds offered to you or by you stop being offered.

What's kept: your Completed Rounds, indefinitely, as Anonymous Rounds for Layout statistics, with your name, your Guests' names and their exact times removed, so they can't be traced to you. While another Account is linked in one of them, it keeps the hour it started, in UTC, so that Account's history still shows the day it was shot; the hour goes once no Account is linked in it. In other people's Rounds you shot in, as their friend or linked from a Results link, you stay as a Guest under the name the Round shows for you, which may be your display name. So their Rounds still say who shot. The Layouts you published stay for other shooters, with no link to you. The Reports you filed stay for Administrators, with nothing linking them to you. If your Account is barred from publishing, its email is kept, hashed, so a new Account with that email starts barred. A Club claim still waiting is deleted. One that was decided, withdrawn or closed stays as the club's history, with the role you gave and how it ended but not your name, and its phone number was cleared when it ended. A Staff invite's email address is dropped once it's accepted, declined or cancelled, or lapses 14 days after it's made. Staff invites you sent stay with the club, without your name.

Our backups keep a deleted Account for up to 35 days, and then it's gone from them too.

Read the Terms and the Privacy Policy.